Terms and conditions

1. Acceptance of Terms

By accessing or using the services provided by CloudRider AI (“Company”, “we”, “us”, or “our”), including our website, software platform, and APIs (“Services”), you (“Customer”, “you”, or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use the Services.

2. Description of Services

CloudRider AI offers AI-powered sales engagement tools, including outbound call automation, appointment setting, and CRM integration. We may update or modify features at any time.

3. Eligibility

You must be at least 18 years old and authorized to enter into agreements on behalf of your organization to use our Services. By using our Services, you represent and warrant that you meet these requirements.

4. Account Registration

You may be required to register for an account. You agree to provide accurate, complete information and to keep your account credentials confidential. You are responsible for all activity occurring under your account.

5. Usage Rights and Restrictions

You may use the Services for lawful business purposes only. You agree not to:
– Reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas or algorithms of the Services;
– Use the Services to send unsolicited messages (spam) or to distribute malware;
– Interfere with or disrupt the integrity or performance of the Services;
– Attempt to gain unauthorized access to the Services or its related systems.

6. Fees and Payment

Services may be subject to subscription or usage-based fees. Payment terms will be outlined in your Service Order or Agreement. All fees are exclusive of taxes. You agree to pay any applicable taxes unless a valid tax exemption certificate is provided. Late payments may result in suspension or termination of access.

7. Intellectual Property

All intellectual property, including the CloudRider AI platform, trademarks, software, documentation, and content, remain the exclusive property of CloudRider AI or its licensors. Nothing in these Terms grants you any ownership rights.

8. Data Privacy

Use of the Services is subject to our Privacy Policy. You retain ownership of your data. We use industry-standard security measures to protect your data but cannot guarantee absolute security. You agree that we may use anonymized or aggregated data for analytical and improvement purposes.

9. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. The Services may be unavailable from time to time due to scheduled maintenance, system updates, or unforeseen circumstances. We will make reasonable efforts to notify you of significant outages.

10. Termination

We may terminate Services with written notice for any reason. Upon termination, your access to the Services will be revoked, and any data associated with your account may be deleted after 30 days. You are responsible for exporting your data prior to termination if needed. You may terminate the Services at any time with written notice, subject to any agreed-upon contract terms.

11. Disclaimers and Limitation of Liability

The Services are provided “as is.” We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or use. Our total liability for any claim related to the Services shall not exceed the total fees paid by you in the past three (3) months.

12. Indemnification

You agree to indemnify, defend, and hold harmless CloudRider AI, its affiliates, officers, agents, and employees from and against any claims, damages, obligations, losses, liabilities, costs, or expenses arising from:
– Your use of the Services;
– Your violation of these Terms;
– Your violation of any third-party rights.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of laws. Any disputes shall be resolved in the courts located in San Diego County, California.

14. Changes to Terms

We may update these Terms at any time. Changes will be posted on our website and will become effective upon posting. Continued use of the Services after changes implies acceptance.

15. Entire Agreement

These Terms, together with any applicable Order Forms or Agreements, constitute the entire agreement between you and CloudRider AI and supersede all prior agreements, communications, or understandings.

16. Contact Us

For questions about these Terms, contact us at:
📧 legal@cloudrider.ai
📍 CloudRider AI HQ: 440 Stevens Ave Ste. 200, Solana Beach, CA 92075

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